You can enter your discount code in several different places on our site. You can enter one by clicking "Enter it here" below the Check Out button in your cart or at checkout by clicking "Add a discount code or a gift card.” Be sure to enter the code without any spaces. Only one discount code can be used per purchase.

A few minutes after we receive your order, we’ll send you a confirmation email that includes your order number. If you can’t find your confirmation email, check your spam folder. If you are using Gmail, check the promotions folder.  If you recently made your purchase, be aware that it may take up to five minutes to process your order before you get your confirmation email. If there’s a spelling mistake in the email address you submitted, we will not be able to send you an email right away. But don’t worry, your order will still be processed as normal.

If your order has arrived with damaged or missing items, please email us at zenvenus@outlook.com with photos of all the items you received in your package and your order number associated with your purchase. We will access and respond to your claim within 3 business days. All damaged, defective, incorrect or missing items must be reported within a reasonable time from delivery date.